Terms and conditions

These conditions of sale are concluded on the one hand by the companyAHINAVAI PEARLalso referred to by the terms "we", "our", "our", whose registered office is located at 4thfloor Te Hau Nui building, rue de l'école des Frères de Ploërmel, 98713 Papeete-Tahiti French Polynesia, registered with the Trade and Companies Register under number RC 10 165A, TAHITI number: 347 245, and on the other hand , by any natural or legal person wishing to make a purchase via the websitewww.ahinavai-pearl.comhereinafter referred to as "the Client", "you", "your", "your".

  1. Object

These general conditions of sale govern online sales and aim to define the contractual relations betweenAHINAVAI PEARLand the Customer and the conditions applicable to any purchase made through the merchant sitewww.ahinavai-pearl.com.

The acquisition of a good or a service through this site implies unreserved acceptance by the Customer of these general conditions of sale. These conditions of sale will prevail over any other general or specific conditions not expressly approved byAHINAVAI PEARL.

We reserve the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the Customer. The latter is therefore invited to check them to stay informed of updates.

  1. Characteristics of the goods and services offered

The products and services offered are those which appear on the sitewww.ahinavai-pearl.com, and this within the limits of available stocks.

Each product is accompanied by a description established byAHINAVAIL PEARLand delivered with its certificate of authenticity and origin.

The precious metals used are indicated in the technical data sheets for each product. They can be in silver 925/1000, in rhodium silver, in 18 carat gold 750/1000 according to the regulations. European in force. Some findings can be made of alloys such as gold plated silver, gold filled and stainless steel.

The photographs and illustrations accompanying the jewelry on the website have no contractual value and therefore cannot engage the responsibility of the E-boutiquewww.ahinavai-pearl.comThey are as accurate as possible and cannot be held responsible for any typographical errors or for any difference in color or size , knowing in particular that the image of the products may be magnified and that the display resolution is n is not the same on all screens.

  1. Prices

Prices are presented in Pacific Francs (XPF) and converted into Euros (€).

AHINAVAI PEARLreserves the right to modify the prices displayed at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer.

The prices indicated do not include delivery costs.

  1. Orders

Any order implies acceptance of the prices and descriptions of the products available for sale.

The Customer can select one or more products. Also, for the management of his order the Customer must:

  • Complete the identification form on which he will indicate all the requested contact details or his Customer number if he has one. The use of personal data concerning him is, moreover, dealt with in the "confidentiality" article.

  • Complete the online order form giving all the references of the products or services chosen,

  • Validate your order after checking it,

  • Make the payment under the conditions provided,

  • Confirm your order and payment.

Confirmation of the order entails acceptance of these general conditions of sale, acknowledgment of having full knowledge of them and waiver of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will constitute proof of the transaction.

Confirmation will be worth signing and acceptance of transactions.

AHINAVAI PEARLwill communicate by email the confirmation of the registered order.

5. Promotional offers

During promotional offers, gifts sent byAHINAVAI PEARLmust be returned to him if the Customer requests reimbursement of his purchases. Indeed, the gift being subject to the purchase of a minimum amount or not is no longer valid in the event of a return. In case of non-return of the gift, its value will be deducted from the refund.

6. Withdrawals and Cancellations

  1. Cancellation

 

Pursuant to the provisions of article L.121-21 of the Consumer Code, the Customer has a period of fourteen clear days from the delivery of his order to return the item delivered for exchange or refund. , at the choice of the Customer, without penalties with the exception of return costs.

The only products that can be refunded concern only open items, not discounted, not from private sales or not from any other promotion. Items subject to a reduction may, however, be the subject of a credit or an exchange in the event of a return.

Notification of the desire to withdraw may be made in writing to our Customer Service by email at the following address:info@ahinavai-pearl.com.

AHINAVAI PEARLundertakes to reimburse the Customer after notification of the withdrawal and subject to the return of the products. The cost of returning the product remains the responsibility of the Customer.

  1. Return

The shipping costs for the return of the product (s) are the responsibility of the Customer. All refunds are made within 30 days of receipt of the returned package. The right to reimbursement remains for the exclusive benefit of the Customer who placed the order.

 

  1. Warrantyahinavai-pearl.com:if a product is not suitable, the Customer has 15 days from receipt of the package to formulate his request for an exchange.

 

Procedure:

 

1. The Customer must notify us by e-mail indicating his name, first name and invoice number at the following address:info@ahinavai-pearl.com. Following this email, the Customer must wait for the agreement of the Customer service confirming the eligibility of the reimbursement conditions (products at reduced prices, on sale, from private sales or any other promotion not being exchanged or reimbursed).

 

2. The Customer must return to the E-storeahinavai-pearl.comthe ordered product, in perfect condition and in its original packaging, in declared value at the current postal rate corresponding to the return value and accompanied:

  • the printed invoice,

  • the certificate of authenticity (the non-return of the certificate will be charged € 5.00, which will be deducted from the refund),

  • of the case (non-return of the case will be charged € 5.00, which will be deducted from the refund),

  • any gifts offered during the purchase (the value of the gifts offered will be deducted from the refund)

 

Return address :

 

AHINAVAI PEARL

BP 5470

98716 PIRAE TAHITI

FRENCH POLYNESIA

 

3. The E-shopahinavai-pearl.comwill inform the Customer by email of receipt of the package and acceptance of the exchange. Only the difference between the price of the first product and the price of the replacement product will be debited or credited to the Customer's account. The cost of delivering the replacement product will be billed to the Customer. The costs of returning the first product are the responsibility of the Customer. The right to exchange remains for the exclusive benefit of the Customer and can in no case be exercised by the recipient of the gift.

 The Customer can contact our Customer Service Department for additional information at the following address:info@ahinavai-pearl.com.

 7. Payment and security of payment methods

The price is payable in full at the time of validation of the order summary by the Customer in the form of cash payment. The shopahinavai-pearl.comwill not be required to deliver the products ordered by the Customer if the price has not been paid in full beforehand.

The shopahinavai-pearl.comwill remain the owner of the products ordered until full payment of their price.

All payment transactions will be carried out online through the payment platformPAYZEN(Lyra Network). All payments on the site will be made in Euros and will be secured by 3D-secure, a program created by international issuers Visa and Marstercard aimed at strengthening the security of card payments on the internet.

The authorized online payment methods are: credit card, Visa, MasterCard or private.

8. Deliveries

The order is processed within 5 days maximum within the limit of stocks available after confirmation of the Customer's order. It is then sent to the Customer. The latter will receive an email informing him of the shipment number so that he can track his package.

Customers from Tahiti and Moorea are invited to come and collect their jewelry at our workshop located in Papette every Wednesday or in Moorea in Maharepa, by appointment. Customers from the islands of French Polynesia will receive their package sent by priority freight to the freight service of the Air Tahiti agency on their respective island.

International orders, especially to Canada and the USA, will be shipped by the available carrier eg DHL. The amount of the costs will be calculated according to the chosen destination and communicated to the Customer.

In case of unavailability of the ordered product, the E-shopahinavai-pearl.comwill inform the Customer by e-mail as soon as possible and will indicate the new delivery time. In the absence of acceptance of the new delivery time, the Customer will be reimbursed within 30 days at the latest.

Deliveries are made to the address indicated in the purchase order by Declared Value shipment. They can only intervene in the event of validation of the order by the Customer and in the event of confirmation from the E-store bankahinavai-pearl.com. No deliveries are made to hotels or PO boxes.

The products ordered are provided by the E-shopahinavai-pearl.comuntil they are shipped. The shopahinavai-pearl.comcannot be held responsible for the direct or indirect consequences of a cancellation of an order or a delay in delivery for the cases exhaustively listed in the article "limitation of liability, force majeure".

The Customer is required to check the condition and contents of the package upon receipt. In the event of damage or missing items, the Customer has a legal period of 3 days, not including public holidays, from receipt of the package to formulate his reservations by registered letter with acknowledgment of receipt to the carrier.

The risks are the responsibility of the purchaser from the moment the products have left the premises ofwww.ahinavai-pearl.com.

Delivery times are only indicative. If these exceed thirty days from the order, the sales contract may be terminated and the customer reimbursed.

Packages are shipped byOPT, the Polynesian postal service.

In the event that the Customer has to return his package, he must do so in Declared Value and he will bear all the costs thereof.

9. Guarantee

AHINAVAI PEARLis committed to providing its Customers with a quality product and cannot be held responsible for the maintenance of its jewelry after receipt of its latest by its Customers.

All products supplied byAHINAVAI PEARLbenefit from the legal guarantee provided by Articles 1641 and the following of the Civil Code. Also, any defects found within 15 days of delivery will be considered as collateral subject to the proper use of the jewel. After that time,AHINAVAI PEARLcannot be held responsible for any damaged jewellery or bead taken off. However, it will be graciously offered a repair (excluding shipping return) in the first year following the purchase of the jewel.

All claims, exchange or refund requests must be made by mail at the following address and within 15 days of delivery:

AHINAVAI PEARL

BP 5470

98716 TAHITI PIRAE

Polynesia

 

10. Responsibility

AHINAVAI PEARL, in the online sales process, is bound only by an obligation of means, its liability cannot be incurred for damage resulting from the use of the Internet such as data loss, intrusion, virus, service disruption, or other unintentional problem.

11. Privacy

AHINAVAI PEARLis aware of the importance of protecting the privacy of its customers and undertakes not to provide any third party with the data collected during the sale.

12. Intellectual property

All elements of the sitewww.ahinavai-pearl.comare and remain the intellectual and exclusive property ofAHINAVAI PEARL.

No one is allowed to reproduce, exploit, rebroadcast or use in any capacity, even partially, elements of the site, whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without an express written agreementAHINAVAI PEARL.

13. Dispute resolution

These terms and conditions of sale and orders placed on the E-boutiqueahinavai-pearl.comunder these same terms of sale are subject to French law. In the event of a dispute and in the absence of an amicable agreement between the E-boutiqueahinavai-pearl.comand its Client, jurisdiction is assigned to the competent courts of Papeete, notwithstanding plurality of defendants or appeal as collateral.

14. Contact us

The intention toAHINAVAI PEARLis to best share his know-how and passion with his clients. Customer service listens to any comments and opinions that can improve the quality of the services offered by the E-boutiqueahinavai-pearl.comand answer questions from customers who will send them their message to:info@ahinavai-pearl.com.